Refund Policy

Zylux Fits & Fixes

Last Updated: 06/07/2025

We want you to feel confident in every piece you wear from Zylux. If something doesn’t fit or feel right, don’t worry — we’ve got you covered.

​

​

🔁 Returns

• Returns are accepted within 3 to 6 days of delivery.

• Items must be unused, unwashed, and in original condition with tags intact.

• Sale items, innerwear, and accessories are not eligible for return unless defective.

​

​

🔄 Exchanges

• We offer exchanges for size or color (subject to availability).

• Exchange requests must be made within 1 to 3 days of receiving your order.

• If the requested item is unavailable, you can choose a refund or store credit.

​

​

🚫 Non-Returnable Items

• Used or damaged items

• Items without original tags or packaging

• Customized or personalized items

• Discounted products (unless faulty)

​

​

📦 Return or Exchange Process

1. Contact us at [zyluxlifestyle@gmail.com] or via WhatsApp/[your support line].

2. Share your order number, return/exchange reason, and photos if applicable.

3. We'll guide you through the steps and arrange a pickup if eligible.

​

​

🚚 Return Shipping

• Free return pickup is offered for first-time returns/exchanges.

• If pickup isn’t available in your area, you may need to send it back manually.

• After the first free return, standard return shipping fees may apply.

​

​

💳 Refunds

• Refunds are issued within 5–7 business days after we receive and inspect the item.

• You can choose to receive your refund via original payment method or store credit.

​

​

❗ Wrong or Damaged Product?

If you receive the wrong item or something arrives damaged, please reach out within 48 hours. We’ll resolve it with a free replacement, exchange, or full refund.

​

​

​

🧵 Still Have Questions?

Reach out anytime — we’re here to help:
📧 Email: zyluxlifestyle@gmail.com
📞 Phone/WhatsApp: 9022171450